# Evolved

> Transforming Experiences, Empowering Growth


## Posts

- [Introducing Evolved Automate](https://evolved.cx/introducing-evolved-automate/): Turning conversations into action across your business systems Every business wants better customer experiences, greater efficiency, and more value from its technology estate. Yet for many organisations, the reality is very different. Customer conversations happen in one platform. Data sits in another. Notes are captured manually, if they are captured at all. Agents switch between multiple systems. Sales teams lose context. Service teams waste time on repetitive admin. Valuable insight is generated every day, but far too little of it is turned into action. That is exactly why we built Evolved Automate. Today, we are proud to announce that Evolved…
- [Evolved Wins Dialpad’s Innovative Partner of the Year Award](https://evolved.cx/evolved-wins-dialpads-innovative-partner-of-the-year-award/): Last week, we were honoured to receive Innovative Partner of the Year from Dialpad. For us at Evolved, this award represents something bigger than recognition. It validates a belief we have held since day one: technology only delivers real value when it integrates seamlessly into the way organisations actually work. Too often, businesses invest in world-class communications platforms but struggle to connect them to their core systems. The result is fragmented workflows, duplicated effort, and lost productivity. We built Evolved Automate to solve exactly that problem. The Problem: Great Platforms, Poor Connectivity Modern organisations rely on multiple systems to run…
- [Evolved Achieves Platinum Status for Zoom Customer Experience Support](https://evolved.cx/evolved-achieves-platinum-status-for-zoom-customer-experience-support/): We are proud to announce that Evolved has achieved Platinum status as a Zoom Customer Experience Certified Support Partner. This places Evolved among a small and highly select group of partners globally authorised by Zoom to deliver customer experience support services across the Zoom Customer Experience portfolio. Platinum status represents the highest level of confidence Zoom places in a partner’s ability to support customers in live environments. It is not a sales badge. It is formal recognition of post sales capability, operational maturity, and proven expertise. What Platinum status means Zoom’s Customer Experience Support Certification validates a partner’s ability to…
- [Zoomtopia 2025: AI Companion 3.0 and the New Era of Intelligent CX](https://evolved.cx/zoomtopia-2025-zooms-ai-will-transform-customer-experience-work/): At Zoomtopia 2025, Zoom didn’t just announce incremental product updates, it unveiled a vision for a new era of intelligent work. AI Companion 3.0, along with upgrades to Virtual Agent, Revenue Accelerator, and CX Insights, signals a bold step forward: agentic AI designed not only to support teams but to act on their behalf. For organisations navigating the dual pressures of efficiency and customer experience, these updates are more than features, they’re levers for transformation. From Conversation to Action The highlight of Zoomtopia was AI Companion 3.0, built to turn conversations into outcomes: Cross-platform intelligence – Beyond Zoom meetings, note-taking…
- [Hybrid Work: It's Failing us all - Employers & Workers](https://evolved.cx/hybrid-work-its-failing-us-all-employers-workers/): The hybrid work revolution was meant to give us the best of both worlds: the flexibility of remote work with the collaboration of the office. But several years into this grand experiment, cracks are starting to show. A recent Harvard Business Review article (“Hybrid Still Isn’t Working”) outlines some hard truths that many organisations are now wrestling with. Despite the optimism that fuelled hybrid’s rise, many companies are quietly admitting: hybrid, at least as currently implemented, isn’t quite delivering. But does that mean flexible work should be abandoned? Not at all. In fact, this moment presents an opportunity to rethink…
- [Evolved now a Zoom Platinum Partner](https://evolved.cx/evolved-now-a-zoom-platinum-partner/): We are incredibly proud to announce that Evolved has officially achieved Platinum Partner status with Zoom — the highest level of partnership available. This milestone is not just a testament to the work we’ve put in as a business, but more importantly, it reflects the trust our customers have placed in us and the outcomes we’ve delivered together. This isn’t just another badge. It’s a signal of what we stand for: excellence, expertise, and execution. What Platinum Partnership Means Achieving Platinum status means we’re not just aligned with Zoom — we’re leading the charge when it comes to delivering Zoom…
- [Klarna’s AI Gamble: Has it paid Off?](https://evolved.cx/klarnas-ai-gamble-has-it-paid-off/): In episode 2 of Breaking the Blueprint, Vinay and I delved into the delicate balance between human touch and artificial intelligence (AI) in customer experience (CX). We emphasised that while AI offers remarkable efficiencies, it should complement—not replace—the human elements that foster genuine customer connections. Klarna’s recent journey with AI serves as a real-world illustration of this principle. Klarna’s Ambitious AI Integration Klarna, a leader in the fintech space, boldly integrated AI into its operations, aiming to revolutionize personal shopping, customer service, and employee productivity. The company’s AI assistant, powered by OpenAI, managed 2.3 million conversations in its first month,…
- [Smarter AI. Better CX. Evolved Partners with Cognigy](https://evolved.cx/smarter-ai-better-cx-evolved-partners-with-cognigy/): Evolved is proud to announce a strategic partnership with Cognigy, a global leader in AI-powered customer service automation. This collaboration aims to revolutionise how organisations implement AI-driven solutions, ensuring real-world relevance and a guaranteed return on investment (ROI). Understanding Agentic AI Agentic AI represents a significant advancement in artificial intelligence, characterised by systems capable of autonomous task execution, decision-making, and real-time adaptation. Unlike traditional AI, which often relies on predefined inputs, Agentic AI possesses the agency to act independently, making informed choices based on environmental understanding and specific objectives. This evolution enables businesses to automate complex processes, enhance customer interactions,…
- [Knowledge is King: Evolved partners with Document360](https://evolved.cx/knowledge-is-king-evolved-partners-with-document360/): At Evolved, our extensive expertise in Customer Experience (CX) and Artificial Intelligence (AI) makes us the ideal partner to collaborate with Document360, a leading innovator in the knowledge base industry. This partnership allows us to provide AI-powered knowledge management solutions that help businesses enhance information accessibility and customer engagement. Revolutionising Knowledge Management with AI Document360 is at the forefront of knowledge management innovation, harnessing AI to redefine how organisations create, structure, and share information. Their cutting-edge AI features streamline content creation, optimise knowledge organisation, and enhance user interaction, ultimately reducing support workloads and promoting self-service efficiency. By incorporating intelligent virtual…
- [Ready to Evolve with Zoom](https://evolved.cx/ready-to-evolve-with-zoom/): Zoom is Officially an Evolved Technology Partner: A Journey of Innovation, Impact, and Opportunity At Evolved, we believe that transformative customer and employee experiences don’t just happen—they’re built through the right blend of technology, strategy, and execution. This belief drives everything we do, and as we prepared to launch, we had to make an important decision: Which partners would best reflect our vision for delivering impactful, meaningful solutions to our customers? For us, the answer was clear: Zoom will be our first. A Personal Journey of Innovation Over the past few years, I’ve had the privilege of being part of…
- [Why Evolved?](https://evolved.cx/my-first-blog/): Launching Evolved: A New Chapter in my life Today marks a milestone in my journey—the launch of Evolved, a company born from my passion for technology and a vision to deliver real, measurable value to people and businesses. This isn’t just the start of a business; it’s the realisation of years of experience, learning, and a relentless drive to make a difference in the world of technology. Why I’m Doing This For over 25 years, I’ve been fortunate to work at the forefront of technology, leading incredible teams and partnering with some of the most forward-thinking organisations across industries. From…

## Pages

- [Recruit Smarter. Connect Faster. Place Candidates Quicker.](https://evolved.cx/recruit-smarter/): Evolved helps recruitment agencies unify voice, video, chat, and CRM into one seamless experience — powered by Zoom, Dialpad, 8×8, Vincere, Bullhorn, Salesforce, and more. Recruitment is fast. Your systems shouldn’t slow you down. Modern recruiters juggle countless apps, calls, and channels, losing valuable time switching between systems. The result? Missed candidates, inconsistent data, and frustrated teams. 📞 Fragmented Tools: Separate phone, chat, and CRM platforms waste time. 🧾 Manual Admin: Hours lost to note-taking and data entry. 📊 No Insight: Leadership lacks visibility into recruiter–candidate performance. Your recruiters deserve tools as fast as the roles they fill. Unified Communication…
- [Cobrowse](https://evolved.cx/cobrowse/): Start Co-browse
- [Intelligent Voice Automation that Works](https://evolved.cx/services/intelligent-voice-automation-that-works/): Smarter conversations. Faster resolutions. Happier customers. At Evolved, we help you replace frustrating IVR systems and generic voice bots with intelligent, AI-powered voice automation, built to resolve real customer problems, reduce support costs, and drive results. Why Voice Automation Now? Your customers expect more than just a menu tree. They want answers, fast, human-like, and without the wait. With our AI-driven voice automation solution, you can: Built for Business Outcomes, Not Just Tech We focus on tangible results: Faster Time to Value Deploy AI voice agents rapidly using intuitive tools. Go live in weeks and start reducing support costs from…
- [Unforgettable Events. Powered by Zoom. Delivered by Evolved.](https://evolved.cx/services/unforgettable-events-powered-by-zoom-delivered-by-evolved/): From global conferences to local webinars, we design and deliver seamless Zoom Events that drive engagement, connection and ROI. Get Your Free Event Strategy Session Your Vision. Our Expertise. Powered by Zoom. Whether you’re hosting a summit, launch, or internal event — we bring it to life through our specialist Events services: It’s more than just a Meeting – It’s an Experience. Here’s how we make your Zoom Event seamless and successful. Why Evolved? What our customer’s have to say? “I have got to say how fantastic Imogen and Lisa were! They were both so brilliant and made the experience…
- [Standard Terms & Conditions](https://evolved.cx/standard-terms-conditions/): 1. Definitions  1.1 “Client” means the party receiving services from Evolved CX Ltd or Evolved Technologies Ltd.  1.2 “Evolved CX Ltd” refers to the parent company providing customer experience consultancy services.  1.3 “Evolved Technologies Ltd” refers to the subsidiary entity of Evolved CX Ltd responsible for technical solution delivery and implementation.  1.4 “Agreement” means the Scope of Work (SOW), these Terms and Conditions, and any additional documents referenced therein.  1.5 “Deliverables” means any documentation, software, code, configurations, or outputs provided by Evolved CX Ltd or Evolved Technologies Ltd as part of the services.  2. Services  2.1 Evolved CX Ltd and/or…
- [Connect with Us](https://evolved.cx/lets-connect/): Decide how you would like to connect – Call Us, Chat to Us, or Let’s Connect over Video Location Address : Somewhere posh in London Phone Numbers: Tel: +44 203 855 2771 Email Address : evolvedcx@gmail.com
- [Newsletter](https://evolved.cx/newsletter/): [newsletter]
- [Value Managed Services](https://evolved.cx/services/value-managed-services/): At Evolved, we believe that realising the full potential of your technology investment requires more than just technical support—it requires an ongoing focus on delivering measurable business value. That’s why our Value Managed Services go beyond traditional maintenance and support. We partner with you to build a tailored service model that aligns directly with your business goals, ensuring your technology drives meaningful outcomes throughout the service lifecycle. What Sets Our Value Managed Services Apart? Focus on Business Outcomes Our services are designed with your success in mind. We don’t just keep the systems running—we help you unlock value from your…
- [Technical Solutions](https://evolved.cx/services/technical-solutions/): At Evolved, we provide best-in-class technical solutions designed to enhance your organisation’s Employee and Customer Experience (EX/CX). We specialise in reselling and implementing a carefully curated suite of technologies that deliver measurable outcomes, streamline operations, and improve engagement.Our portfolio includes Zoom Contact Center and its advanced AI capabilities, along with powerful integrations and ecosystem tools from trusted partners like PCI Pal, SuccessKPI, Theta Lake, and NovelVox. Our Technical Solutions Zoom Contact Center Transform your customer interactions with Zoom Contact Center, an all-in-one, omnichannel solution designed for modern customer engagement. Features include: Zoom Virtual Agent Leverage AI-powered chatbots to deliver 24/7,…
- [Deployment](https://evolved.cx/services/deployment/): At Evolved, we understand that successful deployment is the bridge between vision and value. Our deployment services focus on seamlessly implementing cutting-edge solutions that transform your Customer Experience (CX) strategy. Specialising in Zoom Customer Experience, we ensure a flawless integration of this powerful platform with your existing systems and workflows, delivering an optimised CX ecosystem tailored to your organisation’s needs. Zoom Customer Experience Deployment Zoom Customer Experience (Zoom CX) is at the core of our deployment expertise. Whether you’re setting up a brand-new contact centre or enhancing your existing capabilities, our team ensures a smooth and efficient implementation process. From…
- [Consultancy](https://evolved.cx/services/consultancy/): At Evolved, our consultancy services are designed to be the foundation of your transformation journey. We don’t just recommend solutions—we partner with you to deeply understand your business challenges, industry landscape, and strategic goals.  With decades of experience across multiple industries, including financial services, retail, energy, and technology, our consultancy offering is rooted in a practical, results-driven approach. We aim to bridge the gap between business objectives and technological capabilities, ensuring you maximise the value of your investments.  Our Consultancy Approach Key Consultancy Focus Areas Why Choose Evolved Consultancy?  At Evolved, our consultancy services are more than just advice—they’re a…
- [Speak to our Experts](https://evolved.cx/contact-us/): We would love to hear from you. Please complete the form below and one of our experts will get in touch soon.
- [Services](https://evolved.cx/services/): The Solutions We Offer Our expertise lies in seamlessly integrating cutting-edge technology with tailored solutions to meet your unique needs. Consultancy We don’t just recommend solutions—we partner with you to deeply understand your business challenges, industry landscape, and strategic goals.  Deployment Our deployment services focus on seamlessly implementing cutting-edge solutions that transform your Customer Experience (CX) strategy. Value Managed Services We partner with you to build a tailored service model that aligns directly with your business goals, ensuring your technology drives meaningful outcomes. Technical Consultation We provide best-in-class technical solutions designed to enhance your organisation’s Employee and Customer Experience (EX/CX). …
- [About](https://evolved.cx/about/): At Evolved, we are passionate about helping organisations unlock the full potential of their technology investments. With decades of experience in the technology industry, our team brings a rich history of expertise in designing, deploying, and managing transformative solutions for businesses across a variety of sectors. Founded by Iqbal Javaid, a seasoned technology leader with over 24 years of experience, Evolved draws on a track record of delivering innovative and impactful solutions to some of the world’s most recognisable brands. From financial services to retail, energy, and beyond, we have consistently helped organisations achieve their goals by optimising their Employee…
- [Blog](https://evolved.cx/blog/)
- [Home](https://evolved.cx/): Blog Value Focussed We work tirelessly to ensure that every deployment, solution, and service we provide delivers tangible results for your business. Outcome Driven By prioritising your business objectives, we help you realise value from your technology investments without losing sight of the importance behind these tools. Collaborative We see ourselves as your partner, working alongside you to craft bespoke solutions that address your unique challenges and opportunities. Expertise Our mission is to empower our customers to thrive using our decades of experience Consultancy At Evolved, our consultancy services are designed to be the foundation of your transformation journey. We…
- [Privacy Policy](https://evolved.cx/privacy-policy-2/): Last updated: 5th of Jan 2025 Evolved (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.evolved.cx), engage with our services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data. 1. Information We Collect We may collect and process the following data about you: 1.1 Personal Data You Provide to Us 1.2 Data Automatically Collected 1.3 Third-Party Sources 2. How We Use Your Information We use…
- [Podcast](https://evolved.cx/podcast/): Browse through our latest podcasts. 


[comment]: # (Generated by Hostinger Tools Plugin)