We are proud to announce that Evolved has achieved Platinum status as a Zoom Customer Experience Certified Support Partner.
This places Evolved among a small and highly select group of partners globally authorised by Zoom to deliver customer experience support services across the Zoom Customer Experience portfolio.
Platinum status represents the highest level of confidence Zoom places in a partner’s ability to support customers in live environments. It is not a sales badge. It is formal recognition of post sales capability, operational maturity, and proven expertise.
What Platinum status means
Zoom’s Customer Experience Support Certification validates a partner’s ability to support and operate the Zoom Customer Experience platform in real world conditions.
The certification spans the full Zoom CX suite including:
Zoom Contact Center
Zoom Virtual Agent
Quality Management
Workforce Management
Only partners that meet strict requirements across accredited resources, operational processes, customer engagement models, and applied expertise are awarded Platinum status.
Globally, very few partners qualify.
Evolved is now one of them.
What this means for our customers
For customers, Platinum status translates into clarity and confidence.
You are supported by a partner that Zoom trusts to act as the first point of support for your customer experience platform.
In practice this means:
Faster issue resolution from experienced specialists
Clear ownership of incidents and outcomes
Structured escalation into Zoom when required
Support aligned to how your business actually operates
Rather than fragmented support across multiple teams, customers benefit from a single accountable partner who understands both the technology and the operational reality of modern contact centres.
Partner branded support endorsed by Zoom
As a certified Platinum support partner, Evolved is authorised to deliver partner branded Zoom Customer Experience support services, formally endorsed by Zoom.
This allows us to design support models that reflect the needs of complex and global environments while maintaining direct access to Zoom support and engineering teams when escalation is required.
A note on the assessment
As part of the certification process, partners must complete a rigorous applied assessment covering technical capability, support workflows, customer communication, and escalation management.
Evolved achieved a 100 percent score in this assessment, providing independent validation that our support model meets the highest standard expected by Zoom.
Built for scale and accountability
This certification reinforces how we already support our customers today.
Support that is structured
Support that is accountable
Support designed for real world customer experience operations
Whether supporting regulated industries, global deployments, or high volume contact centres, our focus remains the same. Keep platforms stable. Keep teams productive. Keep customer experience delivering value.
Looking ahead
For existing customers, nothing changes other than added assurance.
For new customers, Platinum status provides clear validation that Evolved is not only a deployment partner, but a long term support partner for Zoom Customer Experience.
If you would like to understand how our Platinum Zoom CX support services work in practice, we would be happy to talk. Get in touch.
