At Evolved, we understand that successful deployment is the bridge between vision and value. Our deployment services focus on seamlessly implementing cutting-edge solutions that transform your Customer Experience (CX) strategy. Specialising in Zoom Customer Experience, we ensure a flawless integration of this powerful platform with your existing systems and workflows, delivering an optimised CX ecosystem tailored to your organisation’s needs.

Zoom Customer Experience Deployment

Zoom Customer Experience (Zoom CX) is at the core of our deployment expertise. Whether you’re setting up a brand-new contact centre or enhancing your existing capabilities, our team ensures a smooth and efficient implementation process. From initial scoping to go-live, we work to minimise disruption, reduce risk, and maximise business impact.

We tailor deployments to:

  • Enhance customer interactions through seamless, omnichannel communication.
  • Optimise agent workflows for improved efficiency and satisfaction.
  • Provide actionable insights using analytics tools for continuous improvement.

CRM Integrations

A connected ecosystem is critical for delivering exceptional CX. We specialise in integrating Zoom CX with leading CRM platforms to ensure your agents have the right data at the right time.

 Our expertise includes:

  • Salesforce: Empower your teams with a 360° view of customers and automate workflows for faster resolutions.
  • Microsoft Dynamics: Leverage Dynamics’ powerful customer data insights to enhance engagement and drive loyalty.
  • ServiceNow: Enable streamlined service management and proactive customer support.
  • Zendesk: Combine Zoom CX with Zendesk’s intuitive customer service platform for best-in-class customer interactions.

Zoom Ecosystem Integration

Maximise the power of your CX environment by integrating Zoom with its rich ecosystem of value-added vendors. We bring expertise in implementing and optimising solutions from trusted partners, including:

  • PCI Pal: Ensure secure, compliant payment processing within your contact centre.
  • Theta Lake: Implement robust compliance and risk management tools for voice and video communications.
  • SuccessKPI: Harness advanced analytics and AI-powered insights to monitor and enhance customer interactions in real time.
  • NovelVox: Customise agent and supervisor dashboards to optimise productivity and streamline customer journeys.

Our Deployment Process

  1. Discovery and Planning

 We start with a detailed assessment of your business goals, current systems, and requirements. This ensures every deployment is purpose-built to achieve measurable outcomes.

  • Custom Configuration

 Our team configures the Zoom CX platform and integrations to align with your workflows, operational processes, and customer engagement strategies.

  • Testing and Validation

 We rigorously test every component of your new CX environment to ensure reliability, scalability, and performance.

  • Go-Live Support

 With our hands-on guidance, your team transitions smoothly to the new system. We remain by your side to resolve issues, answer questions, and fine-tune performance.

  • Post-Deployment Optimisation

 Deployment doesn’t stop at go-live. We provide ongoing support to optimise system performance, train your teams, and ensure continued success.

Why Choose Evolved for Deployment?

  • Deep Expertise: A proven track record in deploying Zoom CX and integrating with leading CRM platforms and ecosystem partners.
  • Tailored Solutions: Every deployment is customised to your business requirements and goals.
  • End-to-End Support: From planning to post-deployment, we’re with you every step of the way.
  • Seamless Integration: We ensure a cohesive, fully integrated CX environment that drives value and efficiency.

At Evolved, our deployment services aren’t just about installing technology—they’re about delivering a scalable, optimised, and future-ready solution that transforms the way you connect with your customers.