Launching Evolved: A New Chapter in my life
Today marks a milestone in my journey—the launch of Evolved, a company born from my passion for technology and a vision to deliver real, measurable value to people and businesses. This isn’t just the start of a business; it’s the realisation of years of experience, learning, and a relentless drive to make a difference in the world of technology.
Why I’m Doing This
For over 25 years, I’ve been fortunate to work at the forefront of technology, leading incredible teams and partnering with some of the most forward-thinking organisations across industries. From implementing enterprise solutions to managing high-performing solution engineering teams, I’ve seen first-hand how technology can transform businesses and lives. But I’ve also seen the challenges—misaligned strategies, underutilised solutions, and a growing gap between what technology promises and what it delivers.
This gap is what inspired Evolved.
I believe there is an urgent need for a company that doesn’t just sell solutions, but evolves with the market and its customers. A company that deeply understands the unique challenges businesses face and delivers more than just technology—it delivers value. Evolved is my answer to that need.
What Evolved Stands For
At its core, Evolved is about partnership and progress. We aim to be more than a technology partner; we want to be a trusted ally in your journey to delivering exceptional experiences. Our name reflects our mission—to continuously evolve alongside our clients, the technologies we work with, and the ever-changing landscape of customer expectations.
Our services are built around four pillars:
- Consultancy: Helping organisations maximise value from existing CX solutions or navigate the market for new ones.
- Deployment Services: Seamless implementation of solutions from leading vendors like Zoom, Cisco, Microsoft, and others.
- Technical Solutions: Offering best-in-class software tailored to customer needs.
- Value Realisation as a Service: Ensuring businesses not only meet but exceed their KPIs and objectives with their technology investments.
This holistic approach is designed to ensure that every step we take together creates tangible, lasting impact.
A Passion for Technology and People
Technology has always been my passion, but it’s the people behind the technology—the customers, agents, supervisors, and business leaders—who drive my purpose. I’ve always believed that technology is only as good as the value it brings to the people using it. Whether it’s enabling agents to provide faster, more empathetic support, helping supervisors optimise operations, or giving businesses the insights they need to thrive, my goal with Evolved is to keep people at the centre of everything we do.
The Gap in the Market
In my years working with organisations of all sizes, I’ve noticed a recurring theme: too often, businesses invest in technology without realising its full potential. Implementation stops at deployment, and the promised value remains untapped. I’ve seen organisations struggle to keep up with evolving customer expectations, falling behind because their technology partners failed to evolve with them.
This is where I see an opportunity to make a real difference. Evolved is not just about keeping pace with change—it’s about staying ahead of it. By constantly innovating and adapting, we aim to help our clients not only meet today’s demands but anticipate tomorrow’s opportunities.
Looking Ahead
Launching Evolved is just the beginning. I’m incredibly excited about the road ahead and the chance to work with businesses that share my vision for a better, more connected customer experience. Together, we can push boundaries, challenge the status quo, and create experiences that truly matter.
To those who have supported me on this journey—thank you. Your encouragement and belief in my vision have made this moment possible. And to those I’ve yet to meet, I can’t wait to collaborate and grow together as we navigate the future of customer experience.
Here’s to evolving, together.
Iqbal Javaid, Founder, Evolved.
