Zoom is Officially an Evolved Technology Partner: A Journey of Innovation, Impact, and Opportunity
At Evolved, we believe that transformative customer and employee experiences don’t just happen—they’re built through the right blend of technology, strategy, and execution. This belief drives everything we do, and as we prepared to launch, we had to make an important decision: Which partners would best reflect our vision for delivering impactful, meaningful solutions to our customers?
For us, the answer was clear: Zoom will be our first.
A Personal Journey of Innovation
Over the past few years, I’ve had the privilege of being part of Zoom’s incredible growth journey, specifically leading the charge in Customer Experience (CX) solutions. When Zoom launched its CX platform, it wasn’t just entering a competitive market—it was reimagining how organisations connect with their customers. I was fortunate to play a key role in this, helping to shape the strategy, build a world-class team, and guide customers through the journey of unlocking new levels of success with Zoom’s CX technology.
Zoom’s rapid evolution wasn’t just about delivering exceptional video conferencing. It was about solving real business challenges, streamlining communication across channels, and bringing an unparalleled ease of use to complex customer interactions. We saw firsthand how innovative technology, coupled with the right implementation and mindset, could transform not just contact centre’s but entire businesses.
Why Zoom?
When it came time to decide which partner Evolved should work with first, Zoom felt like a natural choice. Here’s why:
1. Proven Innovation: Zoom is a company that never stops innovating. From AI-powered customer insights to omni-channel contact centre solutions, it offers tools that are as powerful as they are intuitive. Zoom’s technology empowers businesses to achieve outcomes that once seemed unattainable.
2. Aligned Vision: Evolved is built on the idea that organisations can deliver outstanding customer experiences by investing in the right tools and strategies. Zoom’s focus on simplicity, scalability, and measurable impact mirrors our own approach.
3. Human-Centric Design: One of the reasons I’ve always admired Zoom is its ability to make technology just easy . Whether it’s a video call or a customer interaction, Zoom creates solutions that prioritise people. This ethos is at the heart of what Evolved stands for.
Helping Our Customers Evolve
Our mission is simple: to help businesses maximise the value of their CX investments and transform how they engage with employees and customers. My experience at Zoom taught me that the technology itself is only part of the story—it’s the strategy behind its deployment and the way it integrates with people and processes that drives real success.
That’s why we’ve chosen to partner with Zoom as our starting point. We know its potential inside and out, and we know how to help organisations unlock it. From setting up a new contact centre to optimising an existing deployment, Evolved is here to guide businesses at every stage of their CX journey.
The Opportunity Ahead
The world of CX is constantly changing, and it’s more important than ever for businesses to keep up. Customers expect seamless, personalised interactions, and employees need tools that empower them to deliver those experiences.
By partnering with Zoom, Evolved is positioned to deliver solutions that don’t just meet these expectations but exceed them. We’re excited to help our customers evolve—whether that means scaling their CX capabilities, improving operational efficiency, or unlocking the full potential of their teams.
This isn’t just about technology; it’s about transformation. It’s about creating experiences that leave lasting impressions, build trust, and drive success.
Join Us on the Journey
As we embark on this journey with Zoom as our first vendor partner, we invite you to join us. Whether you’re looking to reimagine your contact centre, improve employee engagement, or explore the next generation of CX solutions, Evolved is here to help you navigate the path forward.
Together, we can deliver experiences that matter—experiences that set your business apart and drive meaningful outcomes for your customers and employees.
Here’s to evolving, together.
— Iqbal Javaid
Founder, Evolved
