Last week, we were honoured to receive Innovative Partner of the Year from Dialpad.
For us at Evolved, this award represents something bigger than recognition. It validates a belief we have held since day one: technology only delivers real value when it integrates seamlessly into the way organisations actually work.
Too often, businesses invest in world-class communications platforms but struggle to connect them to their core systems. The result is fragmented workflows, duplicated effort, and lost productivity.
We built Evolved Automate to solve exactly that problem.
The Problem: Great Platforms, Poor Connectivity
Modern organisations rely on multiple systems to run their business.
CRM platforms manage customer relationships.
UC platforms power communication.
Contact centre solutions drive service delivery.
But when these platforms are not properly connected, teams end up switching between tools, copying information manually, and losing valuable context.
For fast-moving businesses, particularly those in recruitment, financial services, and professional services, this creates friction that directly impacts revenue.
Our Answer: Evolved Automate
Evolved Automate is our integration platform designed to connect leading communications platforms such as Dialpad with any CRM or business application.
The goal is simple:
Remove the complexity of integrations so organisations can focus on outcomes, not plumbing.
Instead of building bespoke integrations every time a client needs one, Evolved Automate provides a structured integration layer that allows us to connect UCaaS platforms into business systems quickly and reliably.
This dramatically reduces implementation time and ensures that communications data flows into the systems where it creates the most value.
A Real Example: Dialpad + Vincere for Recruitment
A recent project perfectly illustrates why this matters.
A recruitment company approached us with a challenge. They wanted a modern UC platform that would integrate tightly with their recruitment CRM, Vincere CRM.
Their requirements were clear:
- Automatically identify candidates and clients when calls arrive
- Capture call activity directly within Vincere
- Provide recruiters with real-time context without leaving their CRM
- Eliminate manual note-taking and fragmented communication records
Traditional integrations simply did not exist for this combination.
Using Evolved Automate, we built a seamless integration between Dialpad and Vincere that enabled:
• Automatic caller identification from CRM records
• Call logging and activity tracking inside Vincere
• Contextual insights for recruiters during live conversations
• A single system of record for communication history
The result was a recruitment team able to move faster, stay organised, and focus on what matters most: placing candidates and closing deals.
Why This Matters for the Industry
Platforms like Dialpad are pushing the boundaries of AI-driven communication, but the real transformation happens when those capabilities are embedded directly into business workflows.
Integration is no longer a technical afterthought.
It is the foundation of productivity, automation, and AI-driven insight.
That is why we believe platforms like Evolved Automate will become essential infrastructure for organisations adopting modern communications technology.
A Huge Thank You
Receiving Innovative Partner of the Year from Dialpad is a proud moment for our team.
But awards like this are really about the people behind the work:
- Our customers who trust us to solve real business problems
- Our partners who collaborate with us to deliver innovation
- And the team at Evolved who continue pushing the boundaries of what is possible
We are just getting started.
The future of communications is not just about voice, video, or messaging.
It is about embedding communication directly into business processes, powered by integration, automation, and AI.
And that is exactly what we are building.
If you are exploring how to integrate your communications platform into your CRM or business systems, we would love to talk.
Because the real value of technology is unlocked when everything works together.
