At Evolved, we provide best-in-class technical solutions designed to enhance your organisation’s Employee and Customer Experience (EX/CX). We specialise in reselling and implementing a carefully curated suite of technologies that deliver measurable outcomes, streamline operations, and improve engagement.
Our portfolio includes Zoom Contact Center and its advanced AI capabilities, along with powerful integrations and ecosystem tools from trusted partners like PCI Pal, SuccessKPI, Theta Lake, and NovelVox.

Our Technical Solutions

Zoom Contact Center

Transform your customer interactions with Zoom Contact Center, an all-in-one, omnichannel solution designed for modern customer engagement. Features include:

  • Seamless voice, video, chat, and SMS integration.
  • Intelligent routing to ensure customers reach the right agent faster.
  • Built-in analytics to monitor and improve performance.
  • Easy scalability to meet growing business needs.

Zoom Virtual Agent

Leverage AI-powered chatbots to deliver 24/7, personalised customer support. Zoom Virtual Agent enables businesses to:

  • Automate common queries, freeing up agents for complex tasks.
  • Integrate seamlessly with CRMs and other backend systems.
  • Enhance customer satisfaction with faster response times.

PCI Pal

  • Protect your customer payment data with PCI Pal, a leading provider of secure payment solutions. Features include:
  • PCI DSS-compliant tools for secure transactions.
  • Integration with Zoom Contact Center and other CRMs.
  • Improved trust through secure, seamless payment experiences.

Success KPI

  • Unlock actionable insights with SuccessKPI, a powerful analytics and AI platform. Capabilities include:
  • Real-time analytics for customer interactions.
  • Sentiment analysis to monitor and improve customer satisfaction.
  • Tools to enhance agent performance through coaching and feedback.

Theta Lake

  •  Ensure compliance and manage risks with Theta Lake’s suite of tools for communication oversight. This solution offers:
  • Automated compliance monitoring for voice, video, and chat.
  • AI-driven analysis for data privacy and regulatory adherence.
  • Reduced risk through proactive detection of compliance issues.

NovelVox

  • Customise agent workflows and dashboards with NovelVox, a specialist in enhancing contact center productivity. Features include:
  • Personalised agent desktops to improve efficiency.
  • Pre-built integrations with leading CRMs.
  • Configurable widgets for real-time performance monitoring.

Why Choose Evolved for Technical Solutions?

  • Curated Offerings: We resell a select range of proven technologies that deliver exceptional value.
  • Seamless Integration: Our solutions are designed to work harmoniously with your existing systems.
  • Future-Ready Tools: Stay ahead with advanced AI, analytics, and compliance technologies.
  • Comprehensive Support: From implementation to optimisation, we ensure your technical solutions deliver maximum impact.

At Evolved, our technical solutions empower organisations to modernise their CX infrastructure, improve operational efficiency, and deliver outstanding customer experiences. Partner with us to transform the way you do business.