At Evolved, we believe that realising the full potential of your technology investment requires more than just technical support—it requires an ongoing focus on delivering measurable business value. That’s why our Value Managed Services go beyond traditional maintenance and support. We partner with you to build a tailored service model that aligns directly with your business goals, ensuring your technology drives meaningful outcomes throughout the service lifecycle.

What Sets Our Value Managed Services Apart?

Focus on Business Outcomes

Our services are designed with your success in mind. We don’t just keep the systems running—we help you unlock value from your investment. From improving customer satisfaction to boosting operational efficiency, we ensure your technology delivers results that matter.

Tailored Service Contracts

No two organisations are alike, so we create bespoke service agreements that align with your unique needs. Whether it’s monthly performance reviews, optimisation strategies, or ongoing analytics, we build a model that reflects your goals and evolving priorities.

Continuous Value Delivery

Technology evolves rapidly, and so do your business needs. We provide proactive enhancements, performance tuning, and usage insights to ensure your solutions remain relevant, efficient, and valuable over time.

Our Value Managed Service Capabilities

  • Proactive Technical Support
    • Ongoing monitoring and troubleshooting to ensure maximum uptime and performance.
    • Regular system health checks to prevent issues before they arise.
    • Access to a dedicated support team with deep expertise in EX/CX technologies.
  • Business Value Alignment
    • Quarterly business reviews to evaluate the impact of your solutions.
    • Customised KPIs that tie technology performance to business outcomes.
    • Actionable insights to align technology usage with strategic objectives.
  • Optimisation Services
    • Fine-tuning configurations to adapt to changing business needs.
    • Identifying underutilised features and recommending new use cases.
    • Implementing updates and enhancements to keep your systems future-ready.
  • End-User Enablement
    • On-demand training for your teams to maximise solution adoption.
    • Regular workshops to ensure your employees are fully leveraging the technology.
    • Documentation and best practices tailored to your environment.

How We Deliver Value

  • Business-Centric Approach: We focus on the outcomes that matter most to your organisation, ensuring the service contract delivers tangible benefits.
  • Ongoing Partnership: As your trusted advisor, we work collaboratively to adapt services and solutions as your business evolves.
  • Data-Driven Insights: Leveraging analytics, we provide regular reports that highlight the value achieved and identify new opportunities for growth.

At Evolved, we don’t just keep your technology running—we ensure it’s delivering consistent, measurable value that supports your business goals. With our Value Managed Services, you’re not just buying support—you’re investing in success.

Let us help you realise the full potential of your technology, every step of the way.