Evolved is proud to announce a strategic partnership with Cognigy, a global leader in AI-powered customer service automation. This collaboration aims to revolutionise how organisations implement AI-driven solutions, ensuring real-world relevance and a guaranteed return on investment (ROI).
Understanding Agentic AI
Agentic AI represents a significant advancement in artificial intelligence, characterised by systems capable of autonomous task execution, decision-making, and real-time adaptation. Unlike traditional AI, which often relies on predefined inputs, Agentic AI possesses the agency to act independently, making informed choices based on environmental understanding and specific objectives. This evolution enables businesses to automate complex processes, enhance customer interactions, and achieve unprecedented efficiency.
Cognigy: Pioneering Autonomous Customer Service
Cognigy stands at the forefront of Agentic AI innovation, particularly in the realm of customer service automation. Their flagship platform, Cognigy.AI, empowers enterprises to develop, manage, and scale AI-driven agents tailored for customer service environments. With the introduction of Agentic AI, Cognigy has transformed traditional customer service paradigms by enabling AI agents to handle intricate interactions with speed, intelligence, and a human-like touch.
Cognigy’s credibility as a pioneer in this space is reinforced by its recognition as a Leader in the 2023 Gartner® Magic Quadrant for Enterprise Conversational AI Platforms. This accolade highlights Cognigy’s ability to execute and completeness of vision in the industry. Additionally, Cognigy was named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024, further validating its strong strategy and AI capabilities in delivering differentiating customer self-service solutions.
Key features of Cognigy’s Agentic AI include:
- Goal-Oriented Decision Making: AI agents assess situations in real-time, making autonomous decisions to provide effective responses, thereby reducing the need for human intervention in routine queries.
- Hyper-Personalisation: By integrating both short- and long-term memory with real-time customer data, AI agents deliver personalised experiences, enhancing customer satisfaction and loyalty.
- Seamless Tool Integration: Agents autonomously access various tools, such as APIs and customer data repositories, ensuring accurate and efficient resolutions.
These capabilities not only streamline operations but also elevate the quality of customer engagements, leading to measurable improvements in key performance indicators.
Evolved’s Commitment to Delivering Best-in-Class Solutions
Through this strategic partnership, Evolved is dedicated to providing organisations with cutting-edge Agentic AI solutions that address real-life use cases and deliver guaranteed ROI. By combining our expertise with Cognigy’s innovative technologies, we offer comprehensive AI-driven strategies tailored to meet the unique needs of each client.
Our collaborative approach ensures that businesses can seamlessly integrate autonomous AI agents into their existing workflows, resulting in:
- Enhanced Customer Experiences: Delivering personalised, efficient, and consistent interactions across all customer touchpoints.
- Operational Efficiency: Automating routine tasks allows human resources to focus on strategic, high-value activities.
- Scalable Solutions: Implementing AI systems that grow with your business, adapting to evolving demands and complexities.
Evolved’s partnership with Cognigy exemplifies our commitment to harnessing the power of Agentic AI, empowering organisations to achieve their goals and stay ahead in an increasingly competitive market.
For a deeper understanding of how Agentic AI is transforming customer service, watch the following video:
