Episode 1 – The Beginning
Customer experience is changing fast, and businesses that don’t keep up are at risk of losing customers overnight. In the very first episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid uncover the biggest challenges businesses face today in delivering seamless CX, and why most organisations are still stuck in outdated strategies. AI is reshaping how companies interact with customers, but are businesses implementing it the right way?
Episode 2 – Human Vs AI
AI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory? In this episode of Breaking the Blueprint, Vinay and Iqbal break down the AI revolution and its impact on businesses, jobs, and even critical thinking.
Subscribe to our newsletter & never miss another Podcast!